Email Returns@otty.com and they’ll do all the hard work. You don’t have to keep any of the packaging from your mattress. We do advise washing / cleaning your cover before sending it back. This will make the inspection process quicker. A damaged or dirty mattress cover may result in a deduction to your refund.
Articles in this section
- How long should I allow to get used to my new OTTY mattress?
- How many times can I take advantage of the 100-night trial?
- Hybrid Mattress Returns Information
- How long should I allow to get used to my new OTTY Original & Pure Hybrid mattress?
- Does OTTY have any latex?
- How long do I have to leave the mattress to expand until sleeping on it?
- What sort of bed frame should I use?
- Will the mattress have that brand-new smell?
- Is the OTTY Hybrid , Aura & Pure cover machine washable?
- What is the Original Hybrid mattress cover made from?