Email Returns@otty.com and they’ll do all the hard work. You don’t have to keep any of the packaging from your mattress. We do advise washing your cover before sending it back. This will make the inspection process quicker. A damaged or dirty mattress cover may result in a deduction to your refund.
Articles in this section
- How many times can I take advantage of the 100-night trial?
- What if I want to return my Original Hybrid Mattress?
- How long should I allow to get used to my new OTTY Original Hybrid mattress?
- Does OTTY have any latex?
- How long do I have to leave the mattress to expand until sleeping on it?
- What sort of bed frame should I use?
- Will the mattress have that brand-new smell?
- Is the cover machine washable?
- What is the Original Hybrid mattress cover made from?
- Would you recommend using a mattress protector or a bed sheet?