Email Returns@otty.com and they’ll do all the hard work. You don’t have to keep any of the packaging from your mattress. We do advise washing your cover before sending it back. This will make the inspection process quicker. A damaged or dirty mattress cover may result in a deduction to your refund.
Articles in this section
- What if I want to return my Essential Mattress?
- How long should I allow to get used to my new OTTY Essential mattress?
- Does OTTY have any latex?
- How long do I have to leave the mattress to expand until sleeping on it?
- What sort of bed frame should I use?
- Will the mattress have that brand-new smell?
- Is the cover machine washable?
- What is your mattress cover made from?
- Would you recommend using a mattress protector or a bed sheet?
- What sleeping positions is the OTTY Essential mattress good for?