If you have ordered a mattress and a different size has arrived, we will be able to replace it for you based on certain factors.
If you have ordered the incorrect size and realised before the item is shipped, we will be able to simply change the order to the correct size and only charge/refund the difference in price. Please simply notify one of our customer service team and they will arrange that for you. If you have already received the mattress, there will be an admin fee of £30 to collect and replace the mattress. The difference in price will be refunded or will need to be paid.
For any further information, please contact our customer services via the online chat, or call 0330 111 2222
The size exchange process (unless our fault) will invalidate your 100-night trial.