What does the 10-year guarantee cover?

This limited guarantee extends to mattresses manufactured by OTTY Sleep LTD. (“OTTY ”) and purchased directly from OTTY or OTTY authorized retailers (the “Mattresses”). Some parts of this limited guarantee also extend to covers sold with Mattresses (“Mattress Covers”).

Mattresses are designed to work on a firm, solid-surface, on a bed base that is structurally capable of supporting the weight of the Mattress and user(s). 

This limited warranty does not cover the following: 
A normal increase in softness of the foam pressure-relieving material which does not affect the pressure-relieving qualities of the Mattress. 

Comfort preference beyond the 100-day risk free trial period. 

Physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage, or stains; provided, that the Defect is caused by such abuse or damage. 

Replacement of any non-defective pieces in the OTTY sleep system (for example, if you purchase a mattress with multiple components and only one component is defective, then we will only replace the defective component). Any mattress (whether manufactured by OTTY or not) sold by resellers who are not authorised retailers of OTTY. 

Mattresses sold “as-is”, “rejuvenated”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the Mattress is not “new” or of “first quality”, or has previously been purchased or used by another consumer. 

In the event of a Defect, OTTYs sole and exclusive liability and your sole remedy under this limited guarantee will be, at OTTYs option, to provide a repaired or replacement Mattress or Mattress Cover, subject to your fulfilment of “Your Responsibilities” below. Replacement Mattress Covers may be provided in a colour different from the Mattress Cover you originally purchased.

Full terms below.

https://otty.com/pages/terms-conditions